Terms and Conditions

Last Updated: January 2024

Overview

These terms of service (“Terms”) cover your use and access to the services, products, software and websites (“Services”) that are provided by Sasquatch Mail LLC, our parent company and any of our affiliates (“Sasquatch Mail”, “company”, “we”, “us” or “our”). By using our Services and website, you agree to be bound by these Terms as well as our Privacy Policy. If you do not agree with these Terms, or the terms contained in our Privacy Policy, then you should not use our Services or this website.

Additionally, these Terms supersede and replace any other prior or existing agreements, or terms and conditions that may be applicable. These Terms create no third party beneficiary rights.

Acceptable use of our website and Services

To better spell out our expectations from users, please take a look at the following:

In using our website and Services, you may not, nor may you permit any third party, directly or indirectly, to:

Access or monitor any material or information on any of our systems, using any manual process or robot, spider, crawler, scraper, or other automated means;
Except to the extent that any restriction is expressly prohibited by law, violate the restrictions in any robot exclusion headers on any Service, work around, bypass or circumvent any of the technical limitations of the Services, use any tool to enable features or functionalities that are otherwise disabled in the Services, or decompile, disassemble or otherwise reverse engineer the Services;
Perform or attempt to perform any actions that would interfere with the proper working of the Services, or prevent access to or use of the Services by our other customers;
Copy, reproduce, alter, modify, create derivative works, publicly display, republish, upload, post, transmit, resell or distribute in any way material, information or Services from us;
Access or cause anyone to access any account, information, or material other than that within your own authorized online account;
Use any Service in a manner that violates any laws, rules, regulations, or any individual’s rights;
Cause anything to be uploaded to our systems that violates any laws, rules, regulations, or any individual’s rights;
Transfer any rights granted to you under these Terms;
Use the Services except as expressly allowed under these Terms.

In the course of providing Services to you, along with any improvements we make to our operations, we may interact with information related to your account, including any information you provide to us and materials you may upload to our systems. If we suspect your account has been used for an unauthorized, illegal or criminal purpose, you are granting us express authorization to share information about you and your account with law enforcement.

Use of Address

Your ability to use our address is strictly dependent on the Service you purchase from us. For example, if only registered agent service is purchased from us, then our address may only be used for the strict purpose of supplying individuals and organizations with notice of who and where to serve any service of process or legal notice. Alternatively, if you have purchased other Services from us, the specifics of how to use our address will be contained within subsequent written communications which are incorporated into these Terms by reference herein.

Services

When you hire Us, We agree to:

Provide You or Your business with a real mailing address in California, Delaware, Florida, Idaho, Illinois or Wyoming
Accept mail on behalf of you or your business
Sort legitimate mail from junk mail
Shred all junk mail
Scan and upload all legitimate mail into Your digital account
When directed, forward physical mail to You

If at any time We suspect that Our services are being used to subvert state or federal laws, We reserve the right to terminate service immediately.

Sasquatch Mail LLC does not provide, repackage or sell client information to third parties for any reason. Nor do we share client information with any company, agency or organization unless required to be state or federal court order.

Regular Documents

Not all documents are created equally. The documents that we receive at our addresses on your company’s behalf which are not communications from the Secretary of State related to your company’s registration nor documents related to legal service of process are considered by us to be “Regular Documents.” Depending on which services you have purchased from us, there may be a limit on how many Regular Documents will be accepted by our office on your company’s behalf without incurring additional fees.

Additionally, you may be charged for any physical document forwarding requests that exceed your purchased limits. You agree to pay the fees that we post to your account related to any Regular Documents which we receive on your company’s behalf in excess of your purchased service limit. This includes any fees posted in relation to requests to forward physical documents.

While we strive to process your Regular Documents as quickly as possible, you agree that we are not liable for any missed deadlines, time limits or other time sensitive Regular Documents we may receive, regardless if such Regular Document are within your purchased service limit or not.

Receipt of Packages

We should not be receiving packages on your behalf. Packages arriving at our office will be refused upon delivery or returned to their location of origin if immediate refusal is not possible. In the event that neither refusal nor return of the package is an option, you will be informed that we have it in our possession. By using our services you agree that, if we receive packages on your behalf, we are not acting as a bailee or warehouse and owe no duty of care in the holding and/or shipping of packages. If you would like the package delivered to the address associated with your account, you will be responsible for all shipping associated with the shipment of the package. You will also be responsible for the insuring of the package. We will only hold packages for 14 days from the date of receipt and notification before properly disposing of them.

Document Storage Policy

It is optional for users to upload documents to their client portal and comes as a benefit to having an online account with us. In order to use this feature, you must set up an online account with us. We give you permission to use this feature so long as you comply with our Terms, including our Privacy Policy and other applicable service-specific supplements to our Terms.

You are not obligated to use this document storage feature. However, if you choose to use this feature, you agree not to upload or store anything to which you do not possess the necessary rights or anything that is illegal, dangerous, destructive, or illicit material. We may review your conduct and content for compliance with these Terms. If we, in our sole discretion, determine that you are in violation of these Terms while providing you with service, then we may terminate any and all services connected to your account. It is your responsibility to ensure compliance with these Terms.

Intellectual Property License

If you choose to use this document storage feature, then you agree to provide us with a worldwide non-exclusive royalty-free license to use your content, which includes any of your intellectual property stored on our systems, in order to provide you with such services and features, to improve our operations along with your experience, and to develop new technologies and services. To be clear, you will continue to own your intellectual property, while we will own any and all improvements made to our operations as a result of our use of your intellectual property as described in the following paragraph.

This license allows us to host, reproduce, distribute, communicate, and use your content in the course of providing you service — for example, to save your content on our systems and make it accessible to you and us, regardless of where you may be located. You also agree that we may sub-license these rights to our representatives, subsidiaries, partners, affiliates, contractors, and other third-parties that are necessary to provide you with such services.

This license to use your intellectual property lasts until such time that you take affirmative steps to actually delete or remove the content from your online account. Once we confirm such content is removed from our systems, our license to such content expires, unless in our sole and absolute discretion there is a lawful reason to preserve such content (e.g. litigation, disaster recovery, etc.)

Destruction of Documents

We do not perpetually retain the original copies of documents received by our offices. We expect that clients and their beneficiaries will diligently and promptly act to avoid any delivery of vital documents to our offices. In the event such documents or other mailings are delivered to our offices, we expect that clients and their beneficiaries will diligently act to request the original document or mailing to be forwarded to the client. Unless otherwise agreed in writing, all such forwarding requests will be at the client’s expense. All documents and mailings are destroyed after thirty (30) days following the digital scanning of the documents and mailings.

Electronic Records and Signatures

We’re a digital company and sometimes we need your electronic or hard copy signature, so Our failure to enforce a provision of these Terms is not a waiver of our right to do so at a later date. If a provision of these Terms is found to be unenforceable, the remaining provisions of the Terms will remain in full force and effect. We may need to file documents on your behalf so you consent to us affixing your electronic or hard copy signature in order to file documents on your behalf.

We Require Current and Accurate Information

Because of various state requirements and statutes, we do need accurate information concerning the filings we perform on your behalf. We don’t sell your information and we keep all information that is not required on public documents private. However, you agree that you are solely responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of your information. You also agree that the accuracy of filings which we make on your behalf depends on the information you provide. In the event that any information changes, you agree to notify us of that change immediately. Your failure to maintain accurate and up-to-date information is a material breach of our Terms, and is grounds for immediate termination of Service(s).

Corporate Transparency Act

Company Applicant: We provide the online tools and software to facilitate your business formation. No individual is personally involved in your business formation. As such, our employees do not fall within the category of “Company Applicant” as defined by 31 CFR 1010.380(e), unless otherwise instructed by a State or Federal authority.

Beneficial Ownership Information Privacy Policy: The Corporate Transparency Act mandates that, in addition to providing the names and addresses of all beneficial owners, photographic identification in the form of a passport, state driver’s license or state issued identification for each beneficial owner must be submitted to FinCEN. All documents and images provided to us in connection with your entity’s BOI report will be encrypted at rest and secure in transit. All information provided in regards to your entity’s BOI report will expire after 90 days and be wiped from our servers.

Liability

Sasquatch Mail LLC liability, financial or otherwise, is in all ways limited to the amount of fees paid to Sasquatch Mail LLC by you.

If You agree to service, You agree to the following additional fees, should they be necessary:

Returned Check Fee: $35
Insufficient Funds Fee: $35
Late Payment Fee: $35
Disputed Charges Fee: $175

Refunds

Unless otherwise stated herein, all purchase are final and non-refundable after 90 days. No refunds will be given for any charges or credits more than 90 days old, unless otherwise agreed to in writing between you and us and/or is specific to the type of service we are providing or is required by law. We reserve the right to issue refunds or credits at our sole discretion unless otherwise required by law. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply.

SMS/Text Messaging

By providing your mobile phone number and checking that you wish to receive communications, you are consenting to receive Short Message Service (SMS)/text messages from us. The SMS/Text messages you may receive service-related and promotional messages, including: updates, alerts, and information (e.g., order updates, account alerts, etc.) and promotions, specials, and other marketing offers (e.g., cart reminders) through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. SMS/Text messages may be sent using an automatic telephone dialing system or other technology.

Message frequency varies but you will not receive more than one (1) message(s) per day. Standard message and data rates may apply from your wireless provider and you are responsible for all charges and fees associated with text messaging imposed by your wireless provider.

Your participation in this program is completely voluntary and you can Opt-Out at any time by submitting an inquiry on our website or emailing our support team.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent via SMS/text message, or any errors in such information, and/or any action you may or may not take in reliance on the information received via SMS/text message.

Disputes and How To Settle Them

One Year Time Limitation to Start a Dispute. You agree that any action or proceeding by you relating to any dispute must commence within one year after the alleged cause of action accrues.

Dispute Resolution by Binding Arbitration and Class Action Waiver. We try extremely hard to provide every client with amazing customer service. If you don’t like something we did, please email or call us. We’ll try to resolve the issue to your liking quickly. Call us at (208) 618-2213. You can also email us at mail@sasquatchmail.com. We value our clients and seriously try hard to provide amazing customer service.

All that said, in the unlikely event that we are unable to resolve your complaint to your satisfaction, we each agree to resolve those disputes through binding arbitration under the auspices of JAMS Alternative Dispute Resolution (“JAMS”). JAMS will administer any such arbitration under its Comprehensive Arbitration Rules. If the amount of the claims and counterclaims are less than Two Hundred and Fifty Thousand Dollars ($250,000.00), then the JAMS Streamlined Arbitration Rules and Procedures will be used. You agree that any arbitration pursuant to these Terms will be on an individual basis, and that you will not bring a claim as a plaintiff or class member in a class, consolidated, or representative action. You further agree that class arbitrations, class actions and consolidation with other arbitrations will not be allowed. All disputes and claims between us will be heard by a single arbitrator.

Indemnification

You agree to protect, defend, indemnify and hold us harmless from and against any and all claims, causes of action, liabilities, judgments, penalties, losses, costs, damages and expenses (including attorneys’ fees and all related costs and expenses for litigation and/or arbitration) suffered or incurred by us, including, without limitation, any claim arising from:

Any actual or alleged breach of your obligations under these Terms or the terms contained in our Privacy Policy;
Your wrongful or improper use of the Services;
Your failure to provide us with accurate information about you or your business;
Your violation of any third-party right, including without limitation any right of privacy, publicity rights or Intellectual Property Rights;
Your violation of any law, rule or regulation of the United States or any other country;
Any other party’s access and/or use of the Services with your unique name, password or other security code;
Any copyright infringement claims that may arise from us scanning mail on your behalf;
The failure of any third party, including but not limited to the United States Postal Service or any commercial delivery or courier service, to provide delivery or courier services accurately and on time;
Any loss, damage or destruction of your Legal Documents by any cause whatsoever;
Any claims or action brought against us relating to your failure to maintain updated information on any of our websites.

Due to various state requirements and statutes, you must provide us with accurate information concerning the services we perform on your behalf. You agree that you are solely responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of your information. You also agree that the accuracy of filings which we make on your behalf depends on the information you provide and you agree to promptly notify us when any of your information changes. Since your company may be subject to legal process in any county/state in which your business is registered or operates, it is crucial for you to provide us with correct and up-to-date information. That being said, we do not sell your information, and we keep all information that is not required on public documents private.

Intellectual Property Rights & Ownership

It’d be weird if you thought using our services granted you any rights to our Intellectual Property, but just so it’s clear, we own all right, title and interest, in and to all Intellectual Property Rights in the services and website, and none of it is yours, nor do these terms of service grant you any rights to our Intellectual Property. For purposes of these Terms, “Intellectual Property Rights” means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress, service mark rights, goodwill, trade secret rights, and any other intellectual property rights that may exist now or come into existence in the future, and all of their applications, registrations, renewals and extensions, under the laws of any state, country, territory or other jurisdiction. That’s all ours…not yours.

We do, however, desire client feedback to help us improve our services, but if you submit an idea, and we implement it, you’re not entitled to any compensation of any kind. So please submit comments or ideas about our services, but know that by submitting any idea, you agree that your disclosure is gratuitous, unsolicited, and without restriction, that it will not place us under any fiduciary, confidentiality or other obligation, and that we are free to use the Idea without any compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone.

Termination of Services

When any Service with us is canceled or terminated, you acknowledge and agree that:

Upon termination, we are released from any and all liability or duty we had or that we continue to have to notify you about lawsuits or any mail that we might continue to receive, even if our office address is still listed on any part of the corporate filing or if we are still listed as the registered agent; and
Upon termination, at our discretion we have the right to remove ourselves and our address, which may result in you or your company going into default and/or loss of licenses, good standing, or approval to perform work by various agencies; and
You are responsible to pay any and all outstanding invoices; and
You are responsible for any regular, non-discounted, and a la carte fees which may occur as a result of unbundling due to the termination of any Service(s); and
You are responsible for any invoices generated or fees incurred after the expiration of any free trial of any Service(s); and
Anyone who has access to your account has the proper authority to cancel Services; and
The termination is binding on the company(s); and
Upon termination, you waive any and all rights or claims of statutory damages or tort claims; and
You will NOT file a “change of address” request with the United States Postal Service (“USPS”).

Termination of Registered Agent Services

These provisions apply to instances where either you or we choose to terminate your registered agent service.

Termination by You
You may terminate your Service by logging onto your account and canceling your Service in your client portal. If we receive any documents on your behalf after you have canceled your account, you can either sign up for new registered agent services, pay for all Services provided by us prior to your cancellation, or pay a per document fee to view the document.
Termination by Us
We may terminate your registered agent Service at any time. Reasons for termination may include, but are not limited to: i) your failure to provide accurate, complete and current information for your account; ii) the inability to locate you after reasonable efforts are made; iii) your failure to pay for your Service; or iv) suspected illegal activity.
No Refunds for Registered Agent Services
We do not offer full or prorated refunds for canceled registered agent Service. This Service is purchased and renewed on an annual basis and must be terminated prior to the annual renewal date to avoid recurring annual charges.
Handling of Legal Documents After We are No Longer Your Registered Agent
Once we are no longer your registered agent, if we receive further Legal Documents on your behalf, we will send an email notice to the last known email address that we have on file for you. If you want to view a Legal Document, you will need to renew your service with us, pay any fees incurred prior to cancellation or pay a per document fee in order to view the Legal Document. Once you take one of these actions, we will upload the Legal Document so that you can view it.
You Waive and Release any Claims and Agree to Hold Us Harmless and Indemnify Us
You waive and release us from any obligation to forward or re-mail documents that are received after your registered agent Service has been terminated and you specifically agree that we have no obligation to forward or re-mail any documents to you except as outlined in these Terms. You further agree to hold us and our affiliates harmless from any third party claim arising out of a delay or failure of you to receive Legal Documents after your registered agent Service has been terminated.

Termination of Services Other than Registered Agent Services

The following guidelines apply to situations where you or we cancel any other business services we have provided for you, other than registered agent services.

Termination by You
You can also terminate a Service or Services at any time. To terminate a Service other than Registered Agent Services, log in to your account and cancel your Service in your client portal.
Termination by Us
We may terminate a Service or Services at any time. Reasons for termination may include, but are not limited to: 1) your failure to provide accurate, complete and current information for your account; 2) the inability to locate you after reasonable efforts are made; 3) your failure to pay your Services; 4) suspected illegal activity; and 5) any other lawful reason.

How to Terminate or Cancel a Service

To end a service with us and no longer receive invoices, you are required to login and request cancellation of a service with us directly, so you can read and agree to the end of service terms.

Cancellation can be requested at any time. There are no fees to cancel, but upon cancellation of services, you may be required to pay any past-due balances related to such services, unless otherwise specified in this agreement.

Disclaimer of Warranties & Limitation of Liability

There’s no way to really break this section down into lay terms without losing some of the legal meaning, so we’re letting our legal team speak for us here.

DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT ALLOWED BY LAW, YOUR USE OF THIS SITE AND OUR SERVICES ARE PROVIDED “AS-IS” WITH NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

WE DO NOT WARRANT OR GUARANTEE THAT THE SERVICES ARE ACCURATE, RELIABLE OR CORRECT; THAT THE SERVICES WILL MEET YOUR REQUIREMENTS; THAT THE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED, ERROR-FREE, WITHOUT DEFECT OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED, OR THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT WE WILL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, EXEMPLARY OR PUNITIVE DAMAGES REGARDLESS OF THE LEGAL THEORY, OR WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

UNDER NO CIRCUMSTANCES WILL WE BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICES OR YOUR ACCOUNT, OR THE INFORMATION CONTAINED THEREIN.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO YOUR USE OF THIS WEBSITE AND OUR SERVICES SHALL IN NO EVENT EXCEED THE AMOUNT YOU PAID TO US FOR SERVICES DURING THE TWELVE MONTH PERIOD PRECEDING THE DATE OF YOUR CLAIM.

Waiver, Severability, and Assignment of Rights

This section is basically a catch all.

These Terms and the terms of our Privacy Policy constitute the entire agreement between you and us with respect to our services and website.
Our failure to enforce a provision of these Terms is not a waiver of our right to do so at a later date. If a provision of these Terms is found to be unenforceable, the remaining provisions of the Terms will remain in full force and effect.

Assignment

This outlines how if, for example, you were to sell your business, you could assign the rights and obligations of this agreement to the person or entity you sold your business to. We just need prior written notice. Likewise if we sold our company our rights and obligations would transfer to the buyer, and it’d be their responsibility to uphold the Terms.

In legal terms, assignment reads like this:

You may assign your rights and obligations under these Terms provided we receive prior written notice of, and approve of, such assignment. We will not unreasonably withhold our approval. We may assign our rights or obligations to any successor in interest of any business associated with the Services.

Force Majeure (and other Acts of the Gods)

This is the final section of the terms and it’s essentially frees both us from liability and obligation in the case of extraordinary circumstances that are out of our control like famine, disease, the apocalypse and other acts of God or Gods.

We shall not be considered to be in breach or default of these Terms, and shall not be liable for any cessation, interruption, or delay in the performance of our Services or other obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or of the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or other similar event that is beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”). If a Force Majeure Event continues for more than sixty days in the aggregate, we may immediately terminate our Services and shall have no liability for, or as a result of, any such termination.

Contact Us

If you have questions regarding these Terms or our policies in general, please contact us by email or by phone:

Email: mail@sasquatchmail.com
Phone: (208) 618-2213